FACTORS INFLUENCING THE INTENTION TO USE MYSEJAHTERA APPLICATION AMONG MALAYSIAN CITIZENS DURING COVID-19: A PLS-SEM Analysis

Many countries in the globe have experienced COVID-19 pandemic year 2020, and this has caused government to come out with various tracking applications trace individuals who get infected virus. However, implementation of application by the government, there always be issues related personal information data privacy store in system, which will make citizens intent use technology or vice-versa. Hence, this study aims examine factorsinfluencing intention MySejahtera among Malaysian citizens. The study utilized Unified Theory Acceptance Use Technology (UTAUT2) guide study, where determinants were performance expectancy, effort expectancy, social influence, facilitating conditions, habit, perceived credibility. Purposive sampling was employed this a quantitative (survey) method used, in online questionnaires distributed Malaysian who know have heard about ultimately generated 401 valid responses. then analysed using Partial Least Squares Structural Equation Modelling through Smart-PLS 3.0. results revealed that four (4) (social influence, credibility) positive and significant relationship application. performance expectancy effort expectancy found not significantly use the particular contributes media technology scholarship by incorporated credibility as an important construct further expand UTAUT2 relation Internet Things (IoT), provide relevant strategies for agencies, medical healthcare practitioners track on the suspected patients. Conclusion, implications, suggestions future also discussed.